SGS Intelligence privacy notice
Last updated: October 14, 2026
1. Who we are
SGS North America Inc. (NAM EHS) operates SGS Intelligence for SGS employees. It is available on the web at intelligence.sgs.com and as an Android and iOS app. SGS's global privacy policy also applies: https://www.sgs.com/en/privacy-at-sgs.
2. What we collect
- Your name, SGS email address and account ID, to sign you in (SGS email code or Microsoft single sign-on).
- The pages and features you use (usage logs), to run and improve the service.
- The questions you ask the assistant and its answers (chat history), so you can return to conversations.
- When you use the microphone, your voice recording is sent to SGS's Microsoft Azure to turn it into text, and answers you ask to hear are turned into speech there. Recordings and audio are not stored; only the text you send becomes part of your chat history.
- The mobile app stores only your light or dark theme preference on your device.
The microphone is used only while you are recording a question. We do not use advertising or ad IDs, we do not collect your location or contacts, and we do not sell data.
3. How it is used and who processes it
We use this information only to provide the service to SGS staff. It is hosted on SGS's Microsoft Azure. AI answers are generated by AI model providers that act as SGS's service providers under contract and do not use the data for their own purposes. We do not share your data with third parties for their own use.
4. Security
Data is encrypted in transit (HTTPS). Access is limited by account permissions.
5. Retention
We keep your account and chat history while your account is active. When you ask us to delete your account, we delete the account and its chat history within 30 days. Usage and audit logs are retained according to SGS policy.
6. Delete your account
- From your SGS mailbox, email the app owner at
logan.bishop@sgs.com
with the subject
Delete my SGS Intelligence account. If you are signed in on the web, you can instead file a request through Report Feedback. - We confirm the request with you and delete your account and chat history within 30 days.
What is kept: usage and audit logs, as described under Retention, are not part of the account and chat history we delete.
You can also use SGS's privacy request form: https://www.sgs.com/en-us/online-privacy-statement/privacy-request-form.